Work in Gelato'

Ecommerce Logistics Manager

About Gelato

Gelato is the world’s largest platform for digital printing, a $130 billion industry. Gelato’s mission is to be the engine for personalized products for creators and global brands.

Without owning any physical assets, Gelato connects a global network of printers, logistics, and payment partners in more than 80 different locations in 30 countries. The platform empowers creators and companies to buy or sell personalized products that can reach people in 195 countries within 72 hours. Since 2008, more than 260 million people have received products from Gelato. Smarter, faster, and greener.

We are a driven and customer-obsessed team with a big ambition to change the world, so we seek individuals who are truly passionate about their work and possess an entrepreneurial spirit. We have a strong and pure culture. People that join Gelato join because they feel genuinely intrigued and motivated by what we are aiming to achieve.

Position Summary

We are an entrepreneurial team who is customer obsessed, tech forward, and passionate about our mission. We are looking for a passionate and ambitious logistics professional to join our team as a Logistics Manager to ensure we provide competitive delivery solutions on behalf of our customers. This position will play a key part in Gelato’s continued growth. This person will own our logistics network in their region: articulating the strategy, identifying solutions and providers, monitoring and managing supplier performance, and making required changes in the supplier landscape. This role will report into the Head of Global Logistics and is supported by product and engineering, procurement, operations team, and data team.

We need creative thinkers and “hands-on builders” who can build relationships with key suppliers and come up with new solutions to old problems.

To be successful, you need to be able to understand technology, be able to analyze and translate data into real world high-impact actions, have an entrepreneurial mindset, and feel comfortable identifying and generating partnerships.

What you'll be doing

This is a key role managing the logistics for our fastest growing market, North America, as well as other regions such as South America and Asia. This will require working closely with the entire Gelato organization at every level, including the executive team. You will be managing several modes of transportation for both B2C and B2B customers with the majority of shipments being B2C small parcels.

  • Strategic carrier/supplier selection, negotiation, and management. And identify new carrier/supplier options based on the company’s goals.
  • Collaborate with a dedicated product & engineering team to ensure we have the technology we need to provide a world class delivery experience.
  • Support new market and product expansions.
  • Performance management. Create and manage a data-driven performance management framework for logistics providers.
  • Understand our shipping costs, ensure cost accuracy, and make recommendations based on market/competitor intelligence.
  • Pressure test existing routing. Conduct audits of shipping model to countries without print capacity. Make recommendations to improve routing and manage customer expectations on lead times, customs fees, etc.
  • Continuous improvement. Establish a model for identification of issues related to shipment and delivery, root cause identification and prioritizing and solving issues systematically.

Who you are

You are ambitious, self-directed, and entrepreneurial. You are committed to ensuring we deliver exceptional experiences for our customers. You understand how to get the most out of partnerships. You are analytical, data-driven, and have a passion for technology. You are an excellent communicator, equally confident in talking to partners and colleagues. You are a team player and enjoy working in a fast-paced environment.

Moreover, we would like to see evidence of the following in your profile:

  • Approx. 3-5 years of logistics/supply chain management experience; experience in logistics partner selection, negotiation, and management of regional players.
  • As an ecommerce company, we are looking for someone with strong experience in parcel and last mile delivery.
  • A Bachelor's degree in business, logistics, supply chain or a relevant field with excellent academic results
  • Ability to see what needs to get done independently and mobilize multi-functional teams to deliver.
  • Data obsessed with a proven ability to leverage data to identify problems and create powerful solutions.
  • Proven track record of managing logistics supplier performance.
  • Experience with financial statements.
  • Strong attention-to-detail, excellent time management and organizational skills; ability to multi-task and thrive in a deadline driven, fast-paced environment with diligence and accountability.
  • Excellent problem-solving skills and willingness to roll up one’s sleeves to get the job done.
  • Passion for technology, market disruption, and the power of data.
  • Ability to speak any other language in addition to English is a plus, especially Spanish.

What we offer

We offer the rare opportunity to change the world in such that everyone around you can use the services you’ve been part of building. We’re not just another social web application; we’re improving one of the world’s largest industries.
We offer you a chance to be part of a truly amazing journey in a company that sets very high targets and works hard to achieve them. You will be able to work with smart, motivated and engaged co-workers from all over the world, in an intense and very energetic environment.
You will have a tangible impact on the way that we operate and expand our business. Working with some of the most ambitious colleagues out there you will have a ground floor opportunity to put all your experience and know-how to the test while learning at a speed you thought was impossible before joining.
As we continue to grow we want you to grow with us and for the right candidate, there is no limit to where this opportunity might take you.


All candidates must have the legal right to work in the U.S. and will be expected to provide documentation to support this status. Unfortunately, we are unable to sponsor visa or relocation at this time.

If you have any questions you can contact us:

Apply for this position


Ecommerce Logistics Manager

If you have any questions you can contact us:

Apply for this position

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Who we are

We’re a team of 100+ people, 25 nationalities, spread across 6 timezones. We are on a mission to change the way physically printed collaterals are produced. We’ve come a long way building a network of partners across the world, however, there are still loads of challenges and opportunities ahead. Want to join us on this journey?

About Gelato

Communication is a fundamental human need and print is a powerful tool to help people communicate their creativity and passion. Perhaps this is why commercial printing has become one of the largest industries on the planet. Gelato's state of the art global print cloud facilitates local printing at a scale greater than the world has ever seen before. Learn more

What we offer

The rare opportunity to change the world such that everyone around you can use the services you’ve been part of building. We’re not just another web application; we’re changing one of the world’s largest industries. Join a motivated, hard-working and passionate team in a dynamic and energetic startup environment.

Our culture

We are a global company with a global team. We hire for attitude and train for skills. We battle over ideas - which is why we don't believe in hierarchies - we all have equal value. We believe innovation happens when the quality of an idea matters, not the person who had it. We collaborate and build relationships. We speak about things as they are and how they feel.