Work in Gelato'

Senior Manager Network Operations

About Gelato

Gelato is the world’s largest platform for digital printing, a $130 billion industry. Gelato’s mission is to be the engine for personalized products for creators and global brands.

Without owning any physical assets, Gelato connects a global network of printers, logistics, and payment partners in more than 80 different locations in 30 countries. The platform empowers creators and companies to buy or sell personalized products that can reach people in 195 countries within 72 hours. Since 2008, more than 260 million people have received products from Gelato. Smarter, faster, and greener.

We are a driven and customer-obsessed team with a big ambition to change the world, so we seek individuals who are truly passionate about their work and possess an entrepreneurial spirit. We have a strong and pure culture. People that join Gelato join because they feel genuinely intrigued and motivated by what we are aiming to achieve.

The position

We are looking for a top-performing, analytically-driven, entrepreneurial Senior Manager to help shape the operational and technology strategy of Gelato Network. Gelato Network is the platform that connects print and logistics partners together to form the world’s largest print cloud.

Working closely with the Senior Vice President of Gelato Network, you will manage strategic operational and technology projects and help to evaluate how Gelato responds to new opportunities and trends in the printing industry.

You will work cross-functionally with our Operations, Product, Engineering, and Marketing teams to drive strategic initiatives such as category expansion, global supply chain projects, and technology solutions to improve partner operations.

Gelato Network is the backbone of the operations for Gelato, and this is a unique role to be part of building the platform to harness the opportunities of the future.

The role is to be based in London, Stockholm, Boston, or Oslo.

What you'll be doing

You will help Gelato to build its network to support “any product, anywhere, anytime”, seeking new print technology or solutions to accelerate growth and drive improved costs. You will work on a variety of projects to achieve this goal, which could include:

  • Innovating on and driving adoption of Gelato's production workflow.
  • Build and develop new partnerships with relevant partners to expand the offering based on customer demand as well as improve efficiency to increase usage of Gelato’s services.
  • Driving key projects to expand the product portfolio or global presence.
  • Optimizing pricing models towards suppliers and customers. Benchmarking market-leading competitor offerings and understanding production cost components for different production technologies.
  • Working collaboratively to set the product development priorities for Gelato Network development teams.
  • Operational excellence initiatives to improve service quality on a global scale together with regional operations managers.

Working on multiple projects at a fast pace is business as usual. The ideal candidate is a curious problem solver who wants to exceed expectations, is eager to learn and improve.

Who you are

You are a leader and committed to ensuring we deliver operational excellence. You are a passionate defender of the customer experience. You are ambitious, self-directed, and driven. You are extremely data-driven. You are an excellent communicator, equally confident in talking to partners and colleagues.

  • Graduate degree (MBA preferred) with a strong academic performance from a top tier university.
  • Strategic perspective and operational attention to detail.
  • Experience in global operations in a fast-paced environment.
  • Data analysis skills with the ability to interpret and use this to make informed decisions.
  • Experience in high volume e-commerce environments with complex logistical operations is strongly preferred.
  • A skilled people manager with the ability to motivate and drive high performance.
  • Ability to see what needs to get done independently and mobilize multi-functional teams to deliver.
  • Passionate. You get excited about analyzing data and driving defect reduction, process improvement, and tool enhancements.

These are the early days. Come join us, and help us re-imagining the distribution of creativity. Be part of redefining the way people and companies communicate.

What it’s like to work at Gelato

We expect a lot. We are a driven team with big goals, so we seek individuals who are genuinely passionate about their work and possess an entrepreneurial spirit. Our culture is unique and we live by our values, so it's worth learning more about Gelato and our values on our website


All candidates must have the legal right to work in the U.S. and will be expected to provide documentation to support this status. Unfortunately, we are unable to sponsor visa or relocation at this time.

If you have any questions you can contact us:

Apply for this position


Senior Manager Network Operations

If you have any questions you can contact us:

Apply for this position

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Who we are

We’re a team of 100+ people, 25 nationalities, spread across 6 timezones. We are on a mission to change the way physically printed collaterals are produced. We’ve come a long way building a network of partners across the world, however, there are still loads of challenges and opportunities ahead. Want to join us on this journey?

About Gelato

Communication is a fundamental human need and print is a powerful tool to help people communicate their creativity and passion. Perhaps this is why commercial printing has become one of the largest industries on the planet. Gelato's state of the art global print cloud facilitates local printing at a scale greater than the world has ever seen before. Learn more

What we offer

The rare opportunity to change the world such that everyone around you can use the services you’ve been part of building. We’re not just another web application; we’re changing one of the world’s largest industries. Join a motivated, hard-working and passionate team in a dynamic and energetic startup environment.

Our culture

We are a global company with a global team. We hire for attitude and train for skills. We battle over ideas - which is why we don't believe in hierarchies - we all have equal value. We believe innovation happens when the quality of an idea matters, not the person who had it. We collaborate and build relationships. We speak about things as they are and how they feel.