Work in Gelato

Senior Operations Manager (Europe)

About Gelato

Gelato is the world’s largest platform for producing personalized items. We strive to give everyone the opportunity to build a global business and share their creativity in a smarter, faster, and greener way.

Our network of more than 100 production, logistics, and payment partners in 30 countries allows online stores - from startups to enterprises - to produce and deliver products anywhere in the world within an average of 72 hours.

The role

We are looking for an analytically-driven, entrepreneurial Senior Operations Manager to help Gelato grow and develop its print operations and partnerships within Europe. You will be responsible for managing existing partnerships, ensuring quality assurance targets are met as well as on-time delivery to customers as well as identifying and onboarding new partners.

What you will be doing

  • Identifying and onboarding new print partners within Europe to Gelato’s network. Ensuring that each partner is using Gelato’s technology and tools.
  • Maintaining senior relationships with each partner and ensuring partners are successful with Gelato and that we achieve high partner satisfaction
  • Managing the operations of print partners within Europe to ensure that high-quality products are produced and delivered to end customers on time. Working to prevent and mitigate any operational issues that delay customer orders.
  • Working with print partners in your region to launch new products (for example 3D printing, apparel, home decor) in line with Gelato’s strategy of local production.
  • Analyzing partners on 3 dimensions: price, quality and production speed and guiding partners on how they can improve across these dimensions to gain a higher share of Gelato’s growth.

Working on multiple tasks at a fast pace is business as usual. The ideal candidate is a curious problem solver that wants to exceed expectations, is eager to learn and improve.

Who you are

You are intellectually curious and data-driven, able to make recommendations from data and communicate it effectively. You can work collaboratively with diverse stakeholders. You are self-directed and driven. Further to this:

  • You are detail-oriented. You display a high degree of diligence and accountability.
  • Self-motivated. You are reliable and meet deadlines.
  • Creative and proactive. Ability to think about the bigger picture, creatively identifying ways we can improve as the company grows.
  • A driver for change. You have a proven ability to work in a fast-paced team setting and can identify, embrace, and drive change where needed, focusing on identifying and applying technology and automation for improving efficiency and consistency.
  • Communicator. You love to collaborate cross-functionally with other departments, communicate changes, and share ideas.
  • Confident. You are passionate about doing the right thing and can advocate for the best idea when needed.
  • Passionate. You get excited about analyzing data and driving defect reduction, process improvement, and tool enhancements.

What it’s like to work at Gelato

We are a customer-obsessed team with the ambition to change the world by connecting technology to the printing industry and making it much more sustainable. Everyone who joins our team must feel genuinely intrigued and motivated by our mission. We expect a lot. We are a driven team with big goals, so we seek individuals who are genuinely passionate about their work and possess an entrepreneurial spirit. Our culture is unique and we live by our values, so it's worth learning more about our culture and how we work before presenting your application.


All candidates must have the legal right to work in the UK and will be expected to provide documentation to support this status. Unfortunately, we are unable to sponsor a visa or relocation at this time.

If you have any questions you can contact us:

Apply for this position


Senior Operations Manager (Europe)

If you have any questions you can contact us:

Apply for this position

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Who we are

We’re a team of 100+ people, 25 nationalities, spread across 6 timezones. We are on a mission to change the way physically printed collaterals are produced. We’ve come a long way building a network of partners across the world, however, there are still loads of challenges and opportunities ahead. Want to join us on this journey?

About Gelato

Communication is a fundamental human need and print is a powerful tool to help people communicate their creativity and passion. Perhaps this is why commercial printing has become one of the largest industries on the planet. Gelato's state of the art global print cloud facilitates local printing at a scale greater than the world has ever seen before. Learn more

What we offer

The rare opportunity to change the world such that everyone around you can use the services you’ve been part of building. We’re not just another web application; we’re changing one of the world’s largest industries. Join a motivated, hard-working and passionate team in a dynamic and energetic startup environment.

Our culture

We are a global company with a global team. We hire for attitude and train for skills. We battle over ideas - which is why we don't believe in hierarchies - we all have equal value. We believe innovation happens when the quality of an idea matters, not the person who had it. We collaborate and build relationships. We speak about things as they are and how they feel.