Work in Gelato

Global Product Expansion Manager

About Gelato

Gelato is the world’s largest platform for producing personalized items and distributing them across the planet. We strive to give everyone the opportunity to build a global business and share their creativity in a smarter, faster, and greener way.

Our network of more than 100 production, logistics, and payment partners in 30 countries allows online stores - from startups to enterprises - to produce and deliver products anywhere in the world within an average of 72 hours.

The position

As one of the fastest-growing print-on-demand platforms, we are continuously expanding our product portfolio to serve more customers. We are looking for an experienced project lead to drive our operational expansion for new categories in 30+ markets and achieve our commercial vision.

In this role you will be leading the planning, launch, and growth of a specific product category at Gelato (for example: home decor or wall art), assessing the customer demand/total addressable market and building a category strategy to deliver optimal product and customer experience.

You will be working cross-functionally with our print/production partners and engineering teams to implement this category strategy, translating those commercial requirements into technical requirements. Collaborating with our regional managers, you will onboard print partners to these new product categories, refining the requirements as you go to improve operational efficiency and production quality. You will be owning P&L and operational responsibilities and play a critical role in Gelato’s growth by bringing more products onto our platform.

What you'll be doing

Strategy development: In this role you will be leading the entire product expansion process from strategy development to execution. You will be scanning the competitive landscape and analyzing customized production industry trends to determine the product categories and variations needed to expand Gelato’s global portfolio.

Partnership management: You will also be establishing new partnerships by identifying key partners (new and existing) for personalized production, engaging in commercial negotiations, and supporting technical set up, overseeing the implementation through to order fulfilment and delivery.

Category ownership: From there you will look for areas to both improve product category breath, speed, and availability while growing our partner base in strategic markets. You will have end to end (commercial through to operational) responsibilities and work cross-functionally across the organization to build and scale key product categories.

Who you are

You are an established project lead who has worked in an eCommerce environment. You are curious, and seek to learn and constantly improve. You are driven by customer obsession and operational excellence. You are ambitious and self-directed. You are extremely data-savvy. You are an excellent communicator, equally confident in engaging external and internal audiences at all levels. Some additional experiences and traits we are looking for in a top candidate are:

  • Graduate degree (MBA preferred) with a strong academic performance from a top tier university.
  • Strategic perspective and operational attention to detail.
  • Experience in global operations in a fast-paced environment.
  • Data analysis skills with the ability to interpret and use this to make informed decisions.
  • Experience in high volume e-commerce environments with complex logistical operations is strongly preferred.
  • A skilled people manager with the ability to motivate and drive high performance.
  • Ability to see what needs to get done independently and mobilize multi-functional teams to deliver.
  • Passionate. You get excited about analyzing data and driving defect reduction, process improvement, and tool enhancements.

These are the early days. Come join us, and help us re-imagine the distribution of creativity. Be part of redefining the way people and companies share their creativity.

What it’s like to work at Gelato

We are a customer-obsessed team with the ambition to change the world by connecting technology to the printing industry and making it much more sustainable. Everyone who joins our team must feel genuinely intrigued and motivated by our mission. We expect a lot. We are a driven team with big goals, so we seek individuals who are genuinely passionate about their work and possess an entrepreneurial spirit. Our culture is unique and we live by our values, so it's worth learning more about our culture and how we work before presenting your application.


All candidates must have the legal right to work in the EU and will be expected to provide documentation to support this status. Unfortunately, we are unable to sponsor a visa or relocation at this time.

If you have any questions you can contact us:

Apply for this position


Global Product Expansion Manager

If you have any questions you can contact us:

Apply for this position

Data protection notice

Who we are

We’re a team of 100+ people, 25 nationalities, spread across 6 timezones. We are on a mission to change the way physically printed collaterals are produced. We’ve come a long way building a network of partners across the world, however, there are still loads of challenges and opportunities ahead. Want to join us on this journey?

About Gelato

Communication is a fundamental human need and print is a powerful tool to help people communicate their creativity and passion. Perhaps this is why commercial printing has become one of the largest industries on the planet. Gelato's state of the art global print cloud facilitates local printing at a scale greater than the world has ever seen before. Learn more

What we offer

The rare opportunity to change the world such that everyone around you can use the services you’ve been part of building. We’re not just another web application; we’re changing one of the world’s largest industries. Join a motivated, hard-working and passionate team in a dynamic and energetic startup environment.

Our culture

We are a global company with a global team. We hire for attitude and train for skills. We battle over ideas - which is why we don't believe in hierarchies - we all have equal value. We believe innovation happens when the quality of an idea matters, not the person who had it. We collaborate and build relationships. We speak about things as they are and how they feel.