Optimalprint is a fast-growing tech company, selling personalized photo and design products to millions of consumers across 23 markets in Europe, North America, South America, Oceania, and Asia.
With the highest customer satisfaction scores in all its markets, we bring new products and offer the best user experience. For our customers, Optimalprint represents a fast, affordable, smarter, and more sustainable way of bringing memories into their daily lives.
We have a 100% satisfaction guarantee and want our customers to be able to get prompt and effective support while learning from issues to improve our business.
What you will be doing
The ideal candidate is a customer-obsessed curious problem solver, who wants to exceed expectations, is eager to learn, and will advocate for customers to improve Optimalprint’s services. As a partner for our commercial and operational teams, you use the insight you gain from customers to drive changes that improve the customer experience. This is a hands-on role where you need to both dive deep and solve customer escalations and zoom out to work with strategy and technology such as chatbots.
This role includes:
Who you are
To be successful in this role, you are passionate about customer service and customer experience. You have a start-up mentality and at least 3 years of experience in this field. We would like to see the following in your background:
What it’s like to work at Optimalprint
Optimalprint is part of the Gelato group. We are a customer-obsessed team with the ambition to change the world by connecting technology to the printing industry and making it more sustainable. Everyone who joins our team must feel genuinely intrigued and motivated by our mission. We expect a lot. We have big goals and seek individuals who are genuinely passionate about their work and possess an entrepreneurial spirit. Our culture is unique and we live by our values, so it's worth learning more about our culture and how we work before presenting your application.
All candidates must have the legal right to work in the UK and will be expected to provide documentation to support this status. Unfortunately, we are unable to sponsor visa or relocation at this time.
If you have any questions you can contact us: email@example.com
We’re a team of 100+ people, 25 nationalities, spread across 6 timezones. We are on a mission to change the way physically printed collaterals are produced. We’ve come a long way building a network of partners across the world, however, there are still loads of challenges and opportunities ahead. Want to join us on this journey?
Communication is a fundamental human need and print is a powerful tool to help people communicate their creativity and passion. Perhaps this is why commercial printing has become one of the largest industries on the planet. Gelato's state of the art global print cloud facilitates local printing at a scale greater than the world has ever seen before. Learn more
The rare opportunity to change the world such that everyone around you can use the services you’ve been part of building. We’re not just another web application; we’re changing one of the world’s largest industries. Join a motivated, hard-working and passionate team in a dynamic and energetic startup environment.
We are a global company with a global team. We hire for attitude and train for skills. We battle over ideas - which is why we don't believe in hierarchies - we all have equal value. We believe innovation happens when the quality of an idea matters, not the person who had it. We collaborate and build relationships. We speak about things as they are and how they feel.