Work in Gelato'

Operations Support Specialist

About Gelato

Gelato is the world’s largest platform for digital printing, a $130 billion industry. Gelato’s mission is to be the engine for personalized products for creators and global brands.

Without owning any physical assets, Gelato connects a global network of printers, logistics, and payment partners in more than 80 different locations in 30 countries. The platform empowers creators and companies to buy or sell personalized products that can reach people in 195 countries within 72 hours. Since 2008, more than 260 million people have received products from Gelato. Smarter, faster, and greener.

We are a driven and customer-obsessed team with a big ambition to change the world, so we seek individuals who are truly passionate about their work and possess an entrepreneurial spirit. We have a strong and pure culture. People that join Gelato join because they feel genuinely intrigued and motivated by what we are aiming to achieve.

Position summary

You will be part of our international team of escalation specialists to secure efficient and excellent quality communication with Customer Service front line agents and Gelato print partners. Working on multiple tasks at a fast pace is business as usual. The ideal candidate is a hands-on customer-obsessed problem solver, who wants to exceed expectations, is eager to learn and improve.

What you will be doing

  • Managing escalations from our printer partners and shipping providers.
  • Working closely with Gelato Network team members to develop support and operational processes for added features, newly launched shipment methods, new products and print partners.
  • Resolving any issues connected with the daily production as well as complicated end-user queries and monitor the health of operational processes.
  • Providing specialized support to Customer Service front line agents and manage Gelato Network related escalations from printers, shipping providers, and other functions.

Who you are

In order to be successful in this role, you will need to have a start-up mentality, 1-2 years of experience in the Customer Service or Customer Experience field and experience working with data. You are comfortable interacting with senior stakeholders and able to articulate concepts, reframe old thought patterns and not afraid to challenge the status quo.

More than that we would like to see evidence of the following in your profile:

  • University degree, or in lieu of degree, 5+ years of relevant experience in customer service or operations
  • Ability to adapt, change and grow quickly as we build the organization.
  • Excellent organizational and time management skills with great attention to detail.
  • Strong client facing and communication skills.
  • An entrepreneurial mindset that allows you to find new solutions to issues that arise.
  • All candidates should be business-fluent in English.

What we offer

We offer a rare opportunity to change the world in such that everyone around you can use the services you've been part of building. We're not just another social web application; we're improving one of the world's largest industries.

We offer you a chance to be part of a truly amazing journey in a company that sets very high targets and works hard to achieve them. You will be able to work with smart, motivated and engaged co-workers from all over the world, in an intense and very energetic environment.

You will have a tangible impact on the way that we operate and expand our business. Working with some of the most ambitious colleagues out there you will have a ground floor opportunity to put all your experience and know-how to the test while learning at a speed you thought was impossible before joining.

As we continue to grow we want you to grow with us and for the right candidate, there is no limit to where this opportunity might take you.

What it’s like to work at Gelato

We expect a lot. We are a driven team with big goals, so we seek individuals who are genuinely passionate about their work and possess an entrepreneurial spirit. Our culture is unique and we live by our values, so it's worth learning more about Gelato and our values on our website https://www.gelato.com/en-US/careers/about-gelato/


If you have any questions you can contact us: careers@gelato.com

Apply for this position

Oslo

Operations
Operations Support Specialist

If you have any questions you can contact us: careers@gelato.com

Apply for this position

Data protection notice

Who we are

We’re a team of 100+ people, 25 nationalities, spread across 6 timezones. We are on a mission to change the way physically printed collaterals are produced. We’ve come a long way building a network of partners across the world, however, there are still loads of challenges and opportunities ahead. Want to join us on this journey?

About Gelato

Communication is a fundamental human need and print is a powerful tool to help people communicate their creativity and passion. Perhaps this is why commercial printing has become one of the largest industries on the planet. Gelato's state of the art global print cloud facilitates local printing at a scale greater than the world has ever seen before. Learn more

What we offer

The rare opportunity to change the world such that everyone around you can use the services you’ve been part of building. We’re not just another web application; we’re changing one of the world’s largest industries. Join a motivated, hard-working and passionate team in a dynamic and energetic startup environment.

Our culture

We are a global company with a global team. We hire for attitude and train for skills. We battle over ideas - which is why we don't believe in hierarchies - we all have equal value. We believe innovation happens when the quality of an idea matters, not the person who had it. We collaborate and build relationships. We speak about things as they are and how they feel.