Who we are @ Gelato
About Gelato
We are a technology company. We do not own any fixed assets but build software for creators (ecommerce stores/entrepreneurs) and makers (printers and production hubs). We represent the world's largest network of production and logistics partners and produce personalized products in 32 countries, reaching over 5 billion people.
With Gelato, items are only made when someone orders them—perfectly matching supply with demand and embracing local manufacturing.
Gelato consists of three businesses
Our values
Our values govern our internal and external relationships. They set the foundation for what we stand for and the behaviors we promote. And in an ever-changing world, our brand values always remain the moral compass guiding our decision-making.
— Authentic
— Long-term
— Friendly
— Innovative
We believe that Values and Culture are important so we wrote in detail about it!
The way we work @ Gelato
Like all great companies, we strive to hire, develop, and retain the best people. We believe in collaboration and learning from others. These are some things we want you to know about us:
Our mission is at the heart of who we are. It is to empower global ecommerce and the creator economy to serve any customer overnight with any customized product. It is a big and ambitious goal, but one that connects the entire team working at Gelato.
We think as a team first. There is a long distance to travel between having a great idea and building a great company. We embrace the hard work required to deliver on our mission. We know that we do not have all the answers. We enjoy this because we problem-solve, innovate, and operate as a team.
We value speed over perfection. For us, speed is one of the most important aspects of working here. We love speed. Sometimes we make mistakes. Then we change. We rethink. We start again.
Change and agility. At Gelato, you will not observe the more traditional ways of management. Things change so fast that these formulas and structures are many times obsolete before they are implemented. Where we lack formal processes, we cover the gap with self-motivated and empowered team members.
We are all entrepreneurs here. Being an entrepreneur also means thinking and acting like an owner. Every employee at Gelato is a shareholder. This amplifies the feeling of purpose and belonging. You will never hear someone say “that’s not my job”.
We value learning from others - “growing the apple tree”. We learn from others and respect what they have built. By growing the apple tree, we avoid reinventing the wheel and save years in product development - accelerating our ability to create values for our partners and customers.
Sustainability at Gelato
At Gelato, we prioritize sustainability in all aspects of our operations.
Environmental: Local production reduces carbon emissions, and on-demand production reduces waste and resource usage.
Social: Our partnerships with local production partners create jobs and give entrepreneurs access to a global market.
Governance: All our products are made with responsibly sourced and sustainable materials, and we collaborate with partners, suppliers, and NGOs to make printing more sustainable.
In addition, we continuously work to make our value chain even more sustainable by setting high requirements, following up, and developing our suppliers.
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Getting to know each other
Our interview process consists of five stages. We believe that having a thorough and robust process will both give us the opportunity to learn more about you, and also give you the opportunity to learn more about us
Each stage will predominantly feature competency based questions. This allows us to be fact based and reduces bias. By identifying past performance we can understand future behaviours.
1. Assessments (Personality & Logic/Coding)
At Gelato, we use standardized assessments to evaluate candidates and ensure objective hiring. These tests include personality and/or logic aptitude testing, allowing us to recognize true talent and align with our commitment to fair recruitment.
For the majority of our hiring processes, candidates are expected to complete both a personality assessment and a logic aptitude assessment. However, for certain positions, the logic aptitude assessment is replaced with a coding assessment.
2. Recruiter Interview
The first round of interviews in Gelato is typically conducted by a member of our talent acquisition team. We aim to better understand who you are, your experiences, and your ambitions.
Furthermore, this interview is also for you to learn more about Gelato, our culture, our team, and the position you are applying for.
3. Hiring Manager/Technical Interview
The second round of interviews is usually conducted by the hiring manager or a subject matter expert. They will assess your level of expertise related to the role you're applying for, and the cultural fit within the team.
4. Panel Interviews
An important part of our recruitment process is the panel interview. Here, you’ll meet with three stakeholders you will be working closely with in the role you’ve applied for.
All the interviewers will have different focus areas, and ask open-ended competency-based questions to assess your problem-solving skills, teamwork abilities, and cultural fit.
5. Founder Meeting
The founder interview is a unique opportunity for you to engage directly with Gelato's founder and CEO in a 30-minute call. It is designed to be a meaningful and authentic dialogue that goes beyond the technicalities.
Like previous interviews, this also serves as an opportunity for you to assess your fit with Gelato.