About Gelato
Gelato has created the world’s largest global network for on-demand production of custom products – from t-shirts and mugs to books and wall art. We empower a new generation of ecommerce entrepreneurs to share their creativity worldwide while embracing local, sustainable production. By producing locally and perfectly matching supply with demand, we eliminate waste and reduce carbon emissions.
At Gelato, we don’t own production facilities – we build the software that connects them. With over 140 production partners in 32 countries, our network can deliver custom products to five billion people in just 72 hours. It’s smarter, faster, and greener.
With GelatoConnect, our SaaS platform, we’re driving innovation in print production. GelatoConnect simplifies operations for print producers by automating procurement, workflows, and logistics into one seamless system. By boosting efficiency and cutting costs, it helps businesses scale to meet market demands. With GelatoConnect, we’re reshaping the print industry to be more efficient, sustainable, and profitable.
What you will be doing
As the Marketing and Sales Operations Specialist, you will play a critical role in driving Gelato’'s revenue growth and operational excellence across multiple channels and international markets. Reporting directly to the Head of Revenue Operations, you will ensure that our customer facing teams are strategically aligned and equipped with the best tools and running the best processes to maximize efficiency and effectiveness. The Marketing and Sales Operations Specialist is responsible for optimizing processes, tools, and data to enhance marketing and sales performance. This role ensures seamless alignment between marketing and sales teams, drives operational efficiency, and supports data-driven decision-making.
Some of your key responsibilities will include:
- Manage and optimize sales and marketing automation platforms end to end from lead, campaign to support pipeline management and forecasting (e.g., HubSpot, Salesforce)
- Collaborate with sales and marketing teams to ensure accurate data tracking and campaign performance reporting and deal flow from Lead to Closed Won.
- Support demand generation efforts through data analysis and process enhancements.
- Assist in defining and optimizing sales processes, ensuring consistency and efficiency.
- Support sales forecasting process by building a robust forecast methodology based on data
- Generate reports and dashboards to provide insights into sales performance, KPIs, and trends.
- Facilitate alignment between sales and marketing teams through data sharing and process improvements
- Analyze marketing and sales data to identify trends, opportunities, and areas for improvement.
- Develop and maintain dashboards to track key metrics and support business decisions.
- Ensure data integrity and compliance with industry regulations (e.g., GDPR, CCPA).
Who you are
In order to be successful and enjoy being at Gelato, you will need first and foremost to have an entrepreneurial mentality. You are committed to excel with energy and endurance, as you understand that building a company is hard but satisfying work. You’re a doer, who will adapt and change tactics until you find the winning approach. You feel comfortable getting your hands dirty in the problems of today, yet never losing sight of the long-term direction. You have stamina, resilience, and grit.
You may be a good fit if:
- Bachelor’s degree in Business, Analytics, or a related field.
- 3+ years of experience in marketing or sales operations.
- Proficiency in CRM and marketing automation tools (e.g., Salesforce, HubSpot, Marketo).
- Strong analytical skills and experience with reporting tools (e.g., Google Analytics, Looker,.
- Excellent problem-solving abilities and attention to detail.
- Strong communication and collaboration skills.
- Experience in B2B SaaS or technology industries.
- Familiarity with revenue operations (RevOps) strategies.
- Knowledge of SQL or data visualization tools is a plus
What it’s like to work at Gelato
We are a customer-obsessed team with the ambition to change the world by connecting technology to the printing industry and making it much more sustainable. Everyone who joins our team must feel genuinely intrigued and motivated by our mission. We expect a lot. We are a driven team with big goals, so we seek individuals who are genuinely passionate about their work and possess an entrepreneurial spirit. Our culture is unique and we live by our values, so it's worth learning more about our culture and how we work before presenting your application.
At Gelato, we pride ourselves on our global presence with 14 offices worldwide, fostering a dynamic and diverse work environment. Rooted in a culture that values collaboration, creativity, and camaraderie, we actively cultivate a company culture that thrives on shared experiences. We encourage team members to embrace this culture by working from our inspiring office spaces at least three days a week, allowing for meaningful connections and collective growth.
Lastly, we ask that you please upload your CV in English, regardless of which country you are applying from.