Introducing GelatoConnect’s AI-driven address correction tool

We’re excited to introduce GelatoConnect’s latest feature: the Address Validation and AI Correction Tool. This innovation is a game-changer, saving hundreds of hours of Customer Service time and significantly improving SLA adherence by resolving up to 95% of failed addresses. 

The tool was designed in collaboration with ESP Colour, a leading UK print producer and GelatoConnect early-adopter, searching for a way to eliminate the headaches caused by invalid shipping addresses. With this tool in place, ESP can save hundreds of hours in customer service time and meet tight deadlines with ease.

"The Address Correction Tool is a game-changer for us. It’s set to save hundreds of hours of Customer Service time—our team currently spends about two hours a day resolving address issues, especially during peak times. These delays not only impact our packers but also cause dispatches to be postponed, risking missed service level agreements. By automatically correcting even 80% of failed addresses, we estimate a 2-3% improvement in SLA adherence. Tools like this are what set leaders apart in the print industry; no one else is doing it quite like this," says Simon Smogur, CEO of ESP Colour.

The Address Validation and AI Correction Tool is now part of GelatoConnect Logistics (GCL), an advanced logistics solution that redefines how print businesses handle shipping, tracking, and analytics on a global scale. GCL is designed to address one of the biggest challenges in print production: logistics costs and efficiency. For many businesses, these costs can surpass production expenses, creating significant operational burdens.

By leveraging AI-powered software and a global carrier network, GCL automates and optimizes every aspect of your logistics process. It empowers print businesses to operate as hyper-efficient logistics engines, enabling them to scale operations, reduce costs, and deliver consistent, high-quality service. Seamlessly integrated with other GelatoConnect modules—such as Workflow and Procurement—GCL makes it easy for you to manage your production facility in one, entire operation from a single, unified platform.

Invalid shipping addresses are one of the most common bottlenecks in print production. Errors like missing postcodes or improperly formatted fields can delay dispatches and jeopardize service level agreements (SLAs). That’s where the Address Validation and AI Correction Tool steps in.

How it works

1. Error Detection and Notification:

   • When an address fails validation, the tool flags the issue, such as a missing postcode or incorrect formatting.

2. AI-Powered Corrections:

   • The tool uses artificial intelligence to suggest accurate corrections. These are validated through mapping services, ensuring reliability.

3. User Flexibility:

   • Users can choose to accept the AI-generated address immediately or manually review and edit it for added precision.

4. Instant Reprocessing:

   • Once corrections are confirmed, the job is reprocessed instantly, minimizing delays and keeping production on track.

This seamless integration ensures that even during peak times, you can resolve address issues quickly, improving operational efficiency and customer satisfaction.

At GelatoConnect, we believe that innovation is the key to success in a competitive market. The Address Validation and AI Correction Tool exemplifies this by tackling one of the industry’s persistent challenges with cutting-edge technology, helping your business "pull away from the pack.” 

Join us on this journey to revolutionize print production. Contact us today to learn more about GelatoConnect Logistics and how it can drive your business forward.