TikTok global shipping: The complete guide

Shipping products internationally through TikTok can be a game-changer for an ecommerce business, but navigating the complexities of global logistics can be challenging.

From understanding different shipping methods to managing customer expectations and logistics partners, ensuring smooth operations is crucial.

This guide provides a comprehensive overview to help you optimize your global shipping strategy. It includes insights on packaging, order processing, and leveraging TikTok's shipping capabilities.

Get ready to enhance your international shipping strategy with these actionable tips and best practices.

• Understand the different methods of TikTok Global Shipping and choose the best option for your business—either TikTok's own shipping services or handling shipping independently.

• Follow a step-by-step process for efficiently managing orders and packaging and utilizing TikTok's resources to ensure smooth international shipping.

• Learn how to manage customer expectations regarding shipping times by understanding various factors influencing delivery durations.

• Track TikTok Shop orders easily through TikTok's platform by following accurate tracking instructions and troubleshooting tips.

• Optimize your shipping processes with practical advice on packaging, carrier selection, and order management to enhance customer satisfaction and efficiency.

TikTok Global Shipping refers to the logistics and processes of delivering products from TikTok shops to customers worldwide. It encompasses shipping options available through TikTok itself or managed by individual sellers. By facilitating international shipments, TikTok helps ecommerce businesses reach a broader audience, enhancing their sales potential and customer satisfaction across borders.

Now, let's explore the diverse options available for TikTok Global Shipping. Whether you choose TikTok's in-house logistics or handle it independently as a seller, understanding these methods is crucial for successful international deliveries.

Shipping by TikTok

When you choose to ship by TikTok, you leverage the platform's integrated shipping solution, making the process seamless for yourself and for the buyer. TikTok offers a variety of shipping partners that help manage logistics, from order processing to delivery.

This means sellers can rely on TikTok to automatically calculate shipping costs, handle customs declarations, and provide tracking information. By utilizing TikTok’s shipping options, sellers experience fewer shipping-related issues, ensuring a smoother transaction process. 

Shipping by sellers

When sellers handle their own shipping, they gain more control over packaging, shipping rates, and courier selection. This approach allows them to tailor the shipping experience to their business needs and customers' preferences. 

Additionally, sturdy packaging and proper labeling ensure that products arrive intact. Leveraging shipping insurance and tracking can further enhance customer trust and satisfaction. 

To streamline the process, integrating shipping management software or using platforms like Gelato with local production capabilities can significantly reduce transit times and shipping costs.

Note: To avoid delays, the TikTok seller center must stay updated on international shipping regulations and customs documentation.

For shop owners, shipping orders through TikTok involves several steps that, when executed correctly, can significantly enhance the customer experience. Here's how:

Order processing

Once an order is placed, promptly confirm it within your TikTok shop dashboard. Ensure you have sufficient inventory and double-check for any special customer requests.

Packaging

Here are some tips for choosing the right packaging to keep your items secure: 

• Choose sturdy boxes: Use high-quality, sturdy boxes and packaging to protect your products during transit.

• Add cushioning: Incorporate adequate cushioning like bubble wrap or packing peanuts to prevent damage.

• Seal securely: Ensure the box is sealed properly with strong adhesive tape.

TikTok's shipping resources

Here's how you can utilize TikTok's shipping resources: 

• Access through the dashboard: Utilize the shipping options provided in your TikTok shop dashboard to print labels and schedule pickups.

• Integrate with carriers: TikTok may offer integration with several shipping carriers to streamline the shipping process.

Key considerations

Before shipping your items, here are some key considerations to keep in mind:

• Customs documentation: For international shipments, ensure all necessary customs documentation is completed accurately to avoid delays.

• Address verification: Double-check customer addresses for accuracy to reduce the risk of delivery issues.

• Shipping insurance: Add shipping insurance for high-value items to protect against loss or damage.

Best practices for smooth operations

Follow these tips to ensure smooth operations during the shipping process: 

• Consistent updates: Keep your inventory updated to prevent overselling.

• Batch processing: Process orders in batches where possible to save time.

• Customer communication: Keep customers informed with timely updates about their order status.

Several factors can influence the shipping times for TikTok shop owners; these factors include: 

• Distance between sender and recipient: The greater the distance, the longer the shipping time. International shipments typically take longer than domestic ones.

• Customs clearance: Packages crossing international borders may face delays due to customs inspections and processes. This can vary greatly depending on the destination country.

• Shipping method chosen: Express shipping options will generally be faster but more expensive, while standard shipping is slower yet cost-effective.

• Carrier efficiency: The reliability and speed of the chosen shipping carrier play a big role in delivery times. Some carriers are faster and more reliable than others.

• Seasonal demand: Peak seasons, such as holidays, can lead to higher shipping volumes, potentially causing delays.

• Unexpected delays: Natural disasters, logistical issues, or other uncontrollable events can disrupt shipping schedules.

Shipping duration

Here are some general estimates for shipping durations based on different locations or products: 

• Domestic shipping: Typically takes 2-7 days, depending on the shipping method and carrier.

• International shipping: Can range from 7-21 days or more, influenced by customs and distance.

• Express shipping: For expedited delivery, shipping usually takes 1-5 days domestically and 3-10 days internationally.

Managing customer expectations

Managing customer expectations regarding shipping times is essential for shop owners. Here's how to do that: 

• Clear communication: Provide estimated delivery times at checkout and order confirmation emails.

• Order tracking: Offer tracking numbers and links so customers can monitor their shipments in real time.

• Consistent updates: Keep customers informed about delays or changes to their expected delivery times.

• Set realistic expectations: Be upfront about potential delays, especially during peak seasons or for international orders.

Tracking orders from TikTok Shops is crucial for managing your business and maintaining customer satisfaction. Here's a clear, step-by-step guide to help you navigate the TikTok tracking statuses:

1. Access your TikTok Shop dashboard: Log into your TikTok Shop account and navigate to your dashboard.

2. Go to the "Orders" section: On the dashboard, find and click on the "Orders" section to view all your recent and pending orders.

3. Select the specific order: Locate the order you want to track. Click on the order to open its detailed view.

4. Find tracking information: Look for the tracking number or tracking link provided under the shipping details in the detailed view. This will generally include the courier service used.

5. Track the package: Click on the tracking link or copy the tracking number and enter it on the courier service's tracking website to get real-time updates on your package’s status.

Understanding the different shipping statuses can help you clearly see where your TikTok Shop orders stand at any given moment in the delivery process. This knowledge can help you manage customer expectations and ensure a smoother delivery experience.

Ready to ship

This status indicates that your order has been processed and packaged and is awaiting pickup or delivery to the shipping carrier. At this stage, it's crucial to double-check all shipping labels and documentation to ensure accuracy. A well-prepared package at the "Ready to ship" stage prevents delays and potential issues during transit. 

This is the time to notify customers that their order is coming, boosting transparency and customer satisfaction. 

Shipped

Once your package is marked as "Shipped," it means it has been handed over to the carrier and is now on its way to the customer. The tracking number becomes active at this juncture, allowing you and your customer to monitor its journey. 

This is a crucial step, as timely updates can significantly enhance customer satisfaction. Additionally, if it's an international shipment, ensure you have provided all necessary documentation and customs declarations. Properly labeling your package and meeting all regulations can prevent delays, ensuring a smoother transit process and faster delivery times.

In transit

Your package is on its way! The "In transit" status means your item has been dispatched and is traveling to its destination. During this phase, the package may pass through several transit hubs or customs checkpoints if it’s an international shipment. Stay patient, as transit times vary based on the shipping carrier and destination. 

To track your package's journey in real time, use the provided tracking number on TikTok's platform or the shipping carrier's website. Be aware of potential delays due to customs or unforeseen supply chain issues, and keep your customers informed about the progress.

Delivered

Once your TikTok Shop order shows "Delivered," the package will have been successfully delivered to the customer's doorstep. But your job isn't quite done. Follow up with a courtesy message to ensure the customer received their purchase in good condition. This step shows you care about their experience and helps quickly catch any potential delivery issues.

Encourage customers to leave reviews and feedback, boosting your shop's credibility. Remember, stellar post-delivery service can turn a one-time buyer into a loyal customer, enhancing your brand reputation.

Completed

Once an order is marked as "Completed," the transaction process has finished successfully. This means the package has arrived at the customer's address, and all confirmations are in place. For shop owners, following up with a satisfaction survey or a request for a review is essential to gather feedback. 

This step helps build a stronger customer relationship and provides valuable insights into your shipping and product quality. Ensure you record all completed orders for future reference and to resolve any potential disputes efficiently.

Pending

When an order status is labeled as "Pending," it typically means that the order has been received but is not yet ready for processing. This stage often includes verification steps such as payment confirmation or stock availability checks. 

It's crucial for shop owners to regularly monitor pending orders and address any issues promptly to prevent delays. Communication with customers during this phase is key to managing expectations and maintaining trust. If the pending status is prolonged, consider contacting the customer with updates or possible alternatives to keep them informed and satisfied.

Canceled

When an order is marked as "Canceled," it means that either the buyer or the seller has canceled the transaction before shipping. This can happen for various reasons, such as inventory issues or a customer change of mind. As a seller, it's crucial to promptly communicate the cancellation to the customer and ensure any payments are refunded swiftly.

While cancellations can be inconvenient, handling them professionally safeguards your store’s reputation. Make sure to adjust your inventory and update any relevant platforms to prevent the same issue from recurring. Clear policies on cancellations can also help manage customer expectations effectively.

Optimizing your shipping processes helps you save time and money and enhances customer satisfaction. Here are some actionable tips to streamline your TikTok Shop shipping operations: 

• Packaging efficiency: Choose the right packaging materials to balance cost with product protection. Consider using bubble mailers for smaller items or sturdy boxes for fragile goods. Streamline your packing process by pre-organizing materials and using a standardized method for all shipments.

• Shipping carrier selection: Evaluate multiple shipping carriers to determine the best rates, reliability, and delivery times for your target destinations. If your shipping volume allows, make sure to negotiate rates.

• Order management: Use an order management system to track orders, inventory, and shipping. This will help you stay organized and ensure that orders are processed and shipped promptly.

• Accurate addressing: Double-check shipping addresses to avoid delays and returns due to incorrect information. Implement address verification tools that can automatically flag potential issues.

• Follow regulations: Ensure your shipments comply with international shipping regulations, including customs documentation and labeling requirements. This prevents hold-ups in customs and ensures smoother delivery.

• Leverage local production: Use Gelato’s capabilities to produce and ship products closer to your customers. This reduces shipping times, costs, and environmental impact.

Launching a TikTok Shop in the US and integrating it with Gelato’s global network can significantly streamline your international shipping process. Gelato's extensive local production capabilities and TikTok's vast reach can help boost your ecommerce business by reducing shipping times and costs. 

Here's a step-by-step guide to get you started:

• Create a TikTok Shop profile: First, set up your TikTok Shop by creating a business account. Ensure your profile has your business information to build trust with potential customers.

• Register with Gelato: If you don't have a Gelato account, sign up. Our platform will be crucial for handling your printing and fulfillment needs across various countries.

• Connect TikTok Shop to Gelato: Integrate your TikTok Shop with Gelato through our API or platform integration tools. This will automate order processing and streamline your workflow.

• Select products to sell: Choose the products you want to list on your TikTok Shop. Gelato offers a variety of customizable items, from apparel to home decor, ideal for your specific audience.

• Set up shipping preferences: Configure your shipping settings in Gelato to optimize delivery times and costs. Use Gelato’s global production network to deliver products quickly and affordably.

• Promote your TikTok Shop: Use TikTok’s advertising tools and creative content strategies to attract and engage with your target audience.

By following these steps, you can launch your TikTok Shop in the US with Gelato effectively, ensuring your customers' seamless and efficient global shipping experience.

Thought of leveraging TikTok  to improve your ecommerce shop experience? Gelato now makes it easier than ever with its TikTok integration. Here's how you can capitalize on your creativity and utilize TikTok’s global shipping functionality:

• Connect your TikTok shop: Link your TikTok Shop with Gelato effortlessly to streamline your merchandise operations.

• Create & publish non-personalized products: Design and sell a variety of non-personalized products, including apparel, wall art, and accessories, directly to your TikTok fan base worldwide.

• Automatic order management: Enjoy the convenience of automatic order import from TikTok Shops into Gelato, ensuring a smooth and efficient workflow.

• Real-time fulfillment updates: Gelato automatically updates the fulfillment status and tracking codes, keeping you and your customers informed every step of the way.

Leverage Gelato's on-demand print services to transform your TikTok following into a profitable venture. Explore Gelato’s subscription plans and start your print on demand journey today. Sign up for Gelato.